Roy Inch & Sons Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.8/5 stars based on 4,376 Reviews
scarlett K.
london, ontario
"Always good work and pleasant on the phone"
robert S.
london, ontario
tara G.
london, ontario
"It was a nice and thorough appointment with a Sales Consultant. He was polite and very informative. We have not conducted any business outside of this consultation."
adrian L.
london, ontario
"Brandon was very prompt in arriving, (early, in fact), knew where to look first, (thermostat), and replaced the batteries. He then checked the furnace to make sure all was OK. He is a good representative for Roy Inch,(as are all others who have served us."
wanita J.
st thomas, ontario
"Our hot water tank has never worked properly since you guys installed it. The hot water would burn us often or no hot water would be present in the mornings The gentleman you sent out quickly realized that the valve was the issue drove back to the shop immediately and came back and replaced it. Today is the first day that I have not almost burnt my hand and had hot water for my shower quickly in the morning. So a huge thank you to him for his fast and efficient service."
janice C.
london, ontario
"I appreciated Brandon taking initiative and leaving a standing order for furnace filter replacement to accompany technician on service call. Further he ordered a replacement filter and returned with it same day."
stuart P.
london, ontario
"Honest and detailed and straightforward"
robert M.
london, ontario
"The technician did an excellent job."
bill E.
london, ontario
"Having a brochure and written estimate of what we discussed. Instead prices written down on business card"
louay kadri K.
london, ontario
mike D.
london, ontario
"Appreciated the explanations and professionalism."
jennifer C.
london, ontario
john shaw S.
london, ontario
"Once again, our call to Roy Inch was promptly handled and an appointment was made for that afternoon, much to our pleasant surprise. The work was completed quickly and completed and we have not had a problem since."
david B.
london, ontario
"Ryan was excellent. He checked our garbage disposal unit and found what was wrong with it and fixed it immediately thus saving the cost of a new one"
robert M.
london, ontario
"The maintenance man was very thorough & new what he was doing re. furnace maintenance."
reinhold S.
london, ontario
"Arrived earlier than expected, was respectful, completed the job in a timely manner."
debbi A.
london, ontario
simon W.
london, ontario
"My problem was fixed, the techs were knowledgeable and helped me promptly."
sue G.
london, ontario
"M. De Simone called to let us know his time of arrival and did arrive on time. He explained what service he would complete, and did complete service as indicated. He went above and beyond to replace the old drainage tubing for the dehumidifier. We were very pleased with Mr. De Simone's service."
jennifer A.
london, ontario
linda H.
london, ontario
"The three great technicians were on time, very professional, very knowledgeable. Explained what they were doing. It was excellent. Craig has a wonderful sense of humour...!!!!!"
katherine B.
london, ontario
"Sales professional. Complimented on the home as he walked in. A must in good sales practices. Inspected area of proposed install. Isolated areas of concern Took his time to explain history and benefits of Roy Inch & Sons. Left quotes. A respectful closing and good-bye."
john M.
st thomas, ontario
"very knowledgeable and polite technicians and very thorough"
sabrina J.
london, ontario
bruce N.
london, ontario
"I still the same issue with the thermostat. No change at all. The issue needs further action. The review will change if the issue is solved."
janet S.
london, ontario
timothy R.
london, ontario
"Very courteous and professional, explained the problem and solved it."
eric F.
london, ontario
"No BS, and no upselling, straight discussion of possibilities."
dominique (ms) L.
london, ontario
"I was very happy with the service."
robert B.
london, ontario
"Answered all our needs quickly"
anne&alan D.
london, ontario
"Explained everything very clearly and took his time."
murray M.
ilderton, ontario
"Provided detailed information of service carried out. Tech was very personable."
frank V.
london, ontario
"I have not had much experience with service staff so obviously I dont have much to compare the work of the Roy Inch staff with. Having said that, I had no issues with the work completed today."
murray F.
london, ontario
"fast and tidy install in the time stated"
maurice R.
london, ontario
"The technician was on time for the appointment and very careful about respecting our home by covering his workshops and the space where he needed to work. He was also thorough with explaining how the new thermostat worked and programmed it for us with explanation as he did it. He was very gentlemanly in his manner."
jason Y.
komoka, ontario
"The one thing I know is that you'll always get experienced and professional technicians, and quality equipment with Roy Inch. Roy Inch certainly isn't the least expensive, however, I don't mind paying a bit more when I know I'm getting things serviced correctly the first time. Your technicians are also not rushed (unlike Reliance, where they try to get in and out in record time). This is a huge benefit because it allows your technicians to assess and do the job properly the first time. Milton and Jordan did an excellent job at the install."
al M.
komoka, ontario
"Greg was efficient and quick"
alana T.
london, ontario
"I was very disappointed that I did not receive an appointment reminder since I book with you yearly and a year in advance I do this for continuity of service with you and Jason I am present when he rebooks the yearly visit and he specifically states we request him It is booked that way but when the time comes I have to call you to make sure the appt is still on that date and check that Jason is coming This has happened two years in a row Both times I was told Jason wasnt coming and ended up having to rebook In fact this past visit I was told that Jason wasnt working the day we initially booked but when I called back the morning of the appt to find out about this he was working in the afternoon but not the morning so you were sending out a different tech This is very poor communication I have remained a loyal customer based on Jason as our tech I would appreciate a note put in our file that Jason is the technician we want to have in our home We have built a trusting rapport with him and want it to stay that way I would also like a reminder of my yearly appt in advance of the date to be sure all details are correct Having said this I am happy with all techs we have had They are very respectful people"
wayde V.
london, ontario
"all was sorted & thoroughly reviewed and exxplained accordingly"
david T.
london, ontario
"All my questions and concerns answered."
ingeborg S.
london, ontario
"on time, friendly, respectful service"
grace S.
london, ontario
"Craig explained about my humidifier etc and promised to have someone come back and stabilize an outside pipe that wasn't done when my tankless was installed. very efficient visit."
karen W.
london , ontario
"Excellent job and reasonable price."
barbara G.
london, ohio
"Josh provided excellent customer service. He was very informative and efficient, answering all my questions and concerns."
stuart W.
london, ontario
"showed on time, put on butties, put on needed clamp and left all in 5 minutes."
mark H.
london, ontario
patricia G.
london, ontario
"Came out at 2:30 in the morning."
ann K.
london, ontario
"they were very pleasant, worked quickl yand left everything clean."
ms & paul roy R.
london, ontario
kim denis D.
london, ontario
"Took a lot of time..."
bill D.
london, ontario
"I had to pay a premium (family day rates) and basically all Richard did was hit a reset button. We still do not know why the furnace stopped igniting. I know it is difficult to fix something that seems to be working fine, butt I am not pleased that it cost us $157.00 to hit a reset button.This is in no way a reflection on Richard. I think he is trustworthy and very knowledgeable."
ann V.
london, ontario
"Answered all my questions and gave me insights to the prevention of the problem"
katrina C.
london, ontario
"Gary not only came to see what we requested (moving our furnace) but offered a few other options for us. He was very knowledgeable, friendly and polite."
sharina R.
london, ontario
"Josh was thorough and personable"
parker J.
london, ontario
"Fast response time and pleasant technician."
susan F.
london, ontario
"Ray made sure that the doors to the furnace room was closed after he was finished, and the light was turned off. Usually your service people leave the door open and light on. Ray was also earlier than anticipated, and he was quick with the work he did."
john shaw S.
london, ontario
"Ryan was on time, friendly, efficient, and able to solve all our plumbing issues to our complete satisfaction."
murray F.
london, ontario
"on time, quality, quick work, personable"
scott F.
london, ontario
"Initial technician diagnosed a problem and ordered parts but didn't reconnect everything properly prompting a no heat call later in the day. When parts came in the second technician didn't bring the parts and was unsure why he was sent. He went for the parts and completed the call."
edwin T.
aylmer, ontario
"The representative was very thorough in explaining the benefits of the product I was interested in."
betty S.
strathroy , ontario
nancy P.
london, ontario
"Tech showed up, promptly diagnosed and serviced our furnace"
barry G.
london, ontario
"Pleasant, confirmed arrival and arrived on time"
addie V.
london , ontario
"Craig not only had a very in-depth knowledge of my problem but he showed me what he was doing every step of the way Im a retired nurse but he explained what steps he was taking Told me if I didnt see a significant change to all back and someone would come and take a look again I appreciated his time and have seen an improvement and will follow up if necessary"
cheryl S.
london, ontario
"He answered all our questions and was very thorough"
chris N.
london, ontario
"Completely satisfied, Rob reviewed the maintenance done and if any findings"
suzanne O.
london, ontario
cheryl M.
st. thomas, ontario
"Josh is a true professional who carried out his tasks thoroughly. Additionally, Josh provided me with the current status of my HVAC system and future considerations as well."
barb C.
london, ontario
"Explanations to all aspects clearly explained"
jennifer A.
london, ontario
"Josh listened to my concerns about indoor humidity and was able to clarify how my existing humidifier sensor worked, and made a change in that to try to help bring the RH in my home."
james N.
london, ontario
john W.
st thomas, ontario
"tech was very thorough in his work. made sure everything was checked."
town ingersoll I.
ingersoll, ontario
sharon H.
london, ontario
"Went smooth. On time. Courteous. Pleasant"
james C.
london, ontario
"Brandon showed expertise...he really knew what he was doing. When I asked questions, he understood what I meant and he answered very well. No humming and hawing"
diane M.
london, ontario
ron H.
st thomas, ontario
"Technicians are all very polite and clean up after themselves. My family's comfort and safety are paramount to them."
al M.
komoka, ontario
"Tyson came and did the manitenance quickly, neatly and efficiently."
ryan K.
london, ontario
"Did a fantastic job."
dave A.
st thomas, ontario
greg T.
london, ontario
bosko R.
alymer, ontario
grace S.
london, ontario
"clean, efficient--explained the problem and changed my furnace filter for me also"
keith R.
london, ontario
ruth&gord G.
st thomas, ontario
rick D.
london, ontario
"very professional, thorough knowledgeable."
leo A.
london on, ontario
"Hes awesome and we trust him as he explains what and why he doing what he is doing"
jascinthe L.
london, ontario
"The technicians were very professional and efficient. They answered all of my questions and cleaned up when they were done."
dan T.
st thomas, ontario
"Great service by Brandon - professional & friendly. Has done service calls before. I would like that to continue."
jeff C.
ilderton,middlesex centre, ontario
"Could not have been better!"
marilyn R.
london, ontario
"Very knowledgeable and helpful technician."
brad M.
london, ontario
john S.
london, ontario
"Pleasant,friendly,efficient service on promised visit schedule."
della M.
london, ontario
"I was very pleased with your consultant as he asked if I had an issues or concerns with the furnace.. He was able to fix the couple of things I asked about. He was at the house when he said he would be and he did his work in a very good time."
beatrice K.
london, ontario
robert B.
port stanley, ontario
"Friendly informative pop"
john D.
london, ontario
"Great customer service and every thing about the the repairs was clearly explained"
brian R.
london, ontario
"Corey is a credit to your company! He is a true professional! He does his work in a precise manner, knows his stuff, and explains in detail what he is doing and what results are acceptable."
mr charles alan G.
london, ontario
"Technician was very thorough and went out of her way to answer my questions and explain all the checks/tests she had conducted."
pierre G.
london, ontario
"Very knowledgeable tech"
barbara M.
london, ontario
"Jason explained what he was doing each step of his work. He was very patient with a very tricky job."
martin G.
london, ontario
"good service"
karen S.
london, ontario
"He was extremely professional. Went out of his way to provide a solution. Very helpful explaining different things about my new system."
ian A.
london, ontario
"They had a service technician out the same day we called when our old system failed, once we decided it wasn't worth repairing they arranged for a sales person to come over the same day and give us some options to replace the old unit, even though it was late in the day when we finally decided what we wanted to purchase (the office was closed), they still arranged to have the system installed the next day. When the installation crew arrived the next day they showed up in force and installed the entire system in one day. All the staff were very polite and ensured all of our questions were answered."
john D.
london, ontario
"Steve was friendly,knowledgeable and efficient. That being said we just liked the guy and he answered all our questions without having to go through a lot of crap that ya have too from some sales and service people."
keith B.
london, ontario
"service was excellent as usual"
cynthia N.
london, ontario
"Very prompt service"
william R.
kilworth, ontario
"Technician was very helpful and thorough in his inspection of our furnace and the diagnostics."
glen B.
london, ontario
shannon T.
st thomas, ontario
"From sales to installation to service and administration, Roy Inch has met every expectation."
gearld I.
st thomas, ontario
"Steve was on time, very professional and answered all our questions."
doug D.
london, ontario
fred S.
london, ontario
"Marcus reported 10 Min before arriving on time, was very courteous, neat and knowledgeable. Gave us good advice."
desiree C.
london, ontario
"Fast professional knowledgeable"
charlotte L.
london, ontario
"Very helpful"
robyn G.
london, ontario
"Thorough inspection and provided detailed information and recommendations"
brock F.
london, ontario
shirley H.
london, ontario
"Lady was exceptional"
percy O.
london, ontario
"the reply on the phone was prompt - able to send someone within the hour - he did an excellent job and explained what he found and corrected the situation."
doug G.
london, ontario
"Technician took the time to not only explain the current issues, source the age of the unit, source and price out the parts for repair, and then advised we are at the point of replacement"
brad D.
london, ontario
"Our technician Tyson was great and he has serviced our furnace in the past. he is an excellent ambassador for the company. he always explains what he has done in a manner that can be readily understood."
rob V.
london, ontario
"Everything was great!"
bonnie T.
london, ontario
"efficient competent polite"
karl N.
ilderton, ontario
"Technician was very helpful and provided services beyond those required."
kate D.
kilworth, ontario
"Very knowledgeable; explained how to maximize the operation of the LifeBreath system which was not provided during its installation two years ago."
mrs bright B.
london, ontario
"look at what he did on work order."
susan L.
london, ontario
"I received the best possible service. The Plumber was prompt, courteous, very knowledgeable, polite, friendly and very skilled. He is an asset to their company; and I would certainly use this company in the future. I was extremely pleased with the service and the technician was excellent."
patricia S.
london, ontario
"Craig was thorough, and carefully explained everything to me. He helped me to understand my furnace and its problems."
roy C.
london, ontario
bill L.
london, ontario
"tech was very helpful explaining everything to me and took the time to show me things"
chris H.
london, ontario
bryan G.
london, ontario
roger G.
london, ontario
"Always have a great experience with all technicians from Roy Inch Ryan was at our home for a sump pump call out Very satisfied with his professional appearance and knowledge to fix our situation"
jackie C.
london, ontario
"tech was very friendly and helpful - answered all my questions and did offer further savings information for the future but was not "pushy" in anyway - I appreciated this very much"
rosalind S.
london, ontario
"Marcus was very courteous and very professional. Marcus answered all my questions and very knowledgeable."
cheryl S.
london, ontario
"Nice job, no mess, nice guys, informative"
kathy H.
london, ontario
"Courteous, respectful and informative!"
john Y.
london, ontario
"Informative and freindly tech on site"
barbara C.
london, ontario
"Stephanie was efficient, arrived on time and was pleasant in her dealings with us, answering questions we had to our satisfaction."
debbie A.
london, ontario
"Really helpful, answered several questions. Friendly and area was clean and tidy."
doug F.
london, ontario
"Very friendly and polite."
karl J.
london, ontario
richard C.
st.thomas, ontario
"very approachable"
cindy S.
fingal, ontario
"Came when scheduled, put booties covers over his shoes."
carl L.
london, ontario
"Tyson was a very friendly service rep. He appeared to be efficient and personable. However I wasn't aware that he was coming until he called an hour before he arrived."
mike B.
london, ontario
larry D.
london, ontario
"Prompt, pleasant and very thorough."
larry N.
london, ontario
dennis L.
london, ontario
"Prompt response to our service call. Quick diagnosis for the problem with full followup to repair the furnace"
valerie B.
london, ontario
"Brandon was able to fix the problem and explained things to us."
bob R.
london, ontario
"Presentation/Attitude"
alex V.
london, ontario
"tech was very friendly, explained what he was doing and how long he would be there"
judy V.
mt elgin, ontario
joe B.
dorchester, ontario
"Mr Moser explained all the work he was doing and did an excellent job getting our humidity set at where it should have been."
damien D.
london, ontario
"Craig was very helpful and gave some good advice in fixing my furnace issue and maintaining it in the future."
nick B.
poplarhill, ontario
"An easy fix. The humidifier water valve presumably had been turned off when the December furnace service was done."
paul L.
london, ontario
"The service was great and the tech arrived on time and explain things very clearly"
trulie W.
london, ontario
"Unfortunately she forgot to plug something in so the furnace was not working. It took 30 mins to get ahold of someone in the phone and then a couple hours for another technician to come out and fix the issue. I had 5 small children in a very cold house."
ken M.
london, ontario
"He appeared very friendly,, eager to get to work and put on his 'bootees before getting to work. '"
stephanie N.
london, ontario
"Stephanie was friendly, respectful and patient. She answered any questions I had, and took some time to teach me a little about my furnace, and told me what to expect in the next year or two."
bob W.
st thomas, ontario
"Brandon took the time to assess my concerns and thoroughly explained his actions to correct the issue I was having with the WIFI connection. he also told me what to do in the future if the issue happens again."
ruth&gord G.
st thomas, ontario
"Very fast and efficient service. Explained what he did to correct the problem."
robert K.
london, ontario
"The technicians were right on time, and very polite. They made sure our floors were protected and wasted no time getting to work. As we were without heat, this was important to us. They were very professional and explained everything when done."
paul A.
london, ontario
wendy V.
london, ontario
marianne D.
london, ontario
"Very happy with the outstanding service provided"
mike M.
strathroy, ontario
"excellent service and great install on new products"
nancy Q.
london, ontario
"Richard was thorough is answering questions about our need for a new furnace."
jim G.
london, ontario
"always pleasant service people who know what they are doing"
shiraz K.
st thomas, ontario
"Craig does a good job and knows the equipment very well. Answers any questions I have with good knowledge"
jacques B.
london, ontario
"My water heater was replaced within 26 hours of my first call. Polite and considerate technicians."
wayne S.
st thomas, ontario
"Prompt service and good explanation for work that had to be done"
mark V.
london, ontario
"Ron was great - efficient and meticulous"
bill K.
london, ontario
william s.
st.thomas, ontario
"they were so awesome taking out the old and replacing all new ,furnace, ac, hot water tank. they never left a mess anywhere .very polite .I had 3 men gar, Kris, rob they just were great."
lisa F.
london, ontario
"He was very knowledgeable, courteous and solved the problem"
judy G.
st. thomas, ontario
"very knowledgeable; helpful information; friendly"
stephen G.
london, ontario
"Tech was very friendly and efficient."
kell L.
london, ontario
"Excellent job. Fix our problem."
linda V.
london, ontario
chris G.
london, ontario
"He has amazing knowledge about the equipment and provides an efficient, through serving of equipment."
des D.
london, ontario
"The tech came was very friendly and fixed the issue and gave good explanation of problem. He ordered part and all was food"
larry T.
port stanley, ontario
paula S.
london, ontario
"They were very efficient and polite. They cleaned up after they were done. My only complaint is that one let the front door slam several times."
barry S.
london, ontario
jordan I.
london, ontario
"My furnace now works."
susan R.
london, ontario
"Answers everything to my satisfaction"
joe D.
london, ontario
"Job done quickly and efficiently, everything explained when needed."
global W.
london, ontario
"He was prompt and thorough"
fred L.
london, ontario
"We had Ryan McLean your sevice technician, Ryan was more than helpful he was very polite and asked if we had any other issues, we had a tap in the bathroom needed tightening up, he had to go and get a part for the kitchen tap which he did not mind to do ar all,please keep this lad, he is a keeper, Merry Christmas to you and all the staff sincerely Fred and Doreen Loosemore"
lisa A.
london, ontario
nick B.
poplarhill, ontario
"We've been Inch customers for 35 years. Marcus was new to our home but served us well in the "Inch tradition.""
jefferson F.
london, ontario
"Punctual, thorough. helpful and informative"
susan L.
london, ontario
"Rob and your other men have been very competent , patient and helpful . You fins the best men in every manner ; well done staff."
carol R.
london, ontario
amy D.
st thomas, ontario
"From the sales to the install everyone was nice and genuine. Very prompt and fast"
ari P.
london, ontario
reg T.
london, ontario
"Tech was very pleasant & knowledgeable"
don W.
london, ontario
"Jason is very professional and extremely proficient ... He explains what he has done ... Shows pictures that he took of what he worked on and explained it well .Jason seems to take a lot of pride in his work."
robert D.
london, ontario
"Richard called a let us know when he would arrive. He informed us of the problem and let us know we needed a new water heater. He explained rent or own the cost and guarantee and when we would have it installed. as a customer that the info I want so I can make the right decision."
aaron W.
london, ontario
"Marcus was thorough, answered all of my questions, and was very professional in recommending upgrades and helping me to anticipate issues in the future, without being pushy."
tom L.
london, ontario
krista B.
st thomas, ontario
"Richard is very knowledgeable about the products and respectful and helpful in his service."
andrew G.
london, ontario
james D.
london, ontario
"We got a call 1/2 hour before he arrived. He was thorough and unhurried and answered my questions."
kevin H.
london, ontario
"I called Roy Inch at 7:20 am and I had to wait until 8:50 pm for service.Disgraceful."
chris B.
london, ontario
sherri V.
london, ontario
irving F.
london, ontario
dorothy F.
london, ontario
"I found Rob Moser did excellant service on my gas fireplace he was very friendly and took time to answer any questions I had.Dorothy Franklin"
ms surtees S.
london, ontario
norman L.
london, ontario
"Prompt, friendly, knowledgeable"
joe B.
london, ontario
"The technician, Stephanie, was outstanding, best we've ever had. She was very thorough, very helpful and very diligent. Very professional."
lyn R.
london, ontario
mr mcdonough M.
london, ontario
"Craig was patient, thorough and cleaned up all dust."
barb T.
london, ontario
"on time , very helpful."
steven S.
dorchester, ontario
"Technician very knowledgeable about the premium.plus plan we signed up for and explained our options and was able to answer all our questions"
kathy A.
london, ontario
cathie P.
london, ontario
"Very professional man, a credit to your organization."
john Y.
london, ontario
"Service was efficient, reviewed the work that was accomplished and noted a small problem which was then forwarded to be fixed in the near future. Friendly service provider. Recommend in the future an email be sent two weeks prior to appointment"
tony M.
london, ontario
"Service on time, job well done. Technician friendly and explained the reason for the service."
susan R.
london, ontario
"My technician was very helpful in explaining how the furnace worked, the tests he was doing and the results of the tests so I could be comfortable knowing my furnace was working well."
d A.
london, ontario
"Craig explainer everything that he was working on and the reason furnace wasnt working. Due to Craigs professionalism and knowledge I would recommend Roy Inch to anyone"
henk K.
st thomas, ontario
"Brandon is an excellent technician he goes through everything and tells me everything that's going on with my furnace and fireplace"
roy C.
london, ontario
"Mr. Moser was Professional .... and did a GREAT Job ...to the point I can truly say I will buy my next furnace /AC with you folks ... One thing worries me ...I paid my Credit Card ...You guys have NO machine so my Credit Number was written on my Invoice ... My concern ... Can't anyone just use my Credit Card Number if they had ill intent... Just curious?//"
robert F.
london, ontario
"Technician Very Knowledgeable"
mr turnbull T.
london, ontario
"The Technician was punctual, courteous and knowledgeable ! He explained everything he was going to do and answered our questions politely and accurately."
terry H.
london, ontario
"I really liked Marcus! He was friendly and professional. He also was very thorough and answered all of my questions. Is I could have him s my technician every time, I would!"
bill P.
london, ontario
"Quick reliable on time service"
patricia M.
london, ontario
james E.
london, ontario
"Stephanie was very thorough, competent and professional. She raised the issue of a possible recall on our HRV, which I appreciated. (I checked it out easily by calling the company and our model is not included in the recall). She identified the capacitor as being likely to fail and replaced it on the furnace."
bonnie A.
london, ontario
"Courteous, knowledgeable, Offered suggestions, helpful"
robert F.
london, ontario
lesley H.
london, ontario
"Technician was friendly and helpful but repair still needs to be completed."
elizabeth S.
london, ontario
"I didnt feel pressured into making decisions. He was thorough explained everything so I understood it..."
julius W.
london, ontario
bruce P.
dorchester, ontario
"On time, very knowledgeable, need and no mess, great service"
wallie B.
london, ontario
loraine M.
london, ontario
neil O.
st thomas, ontario
"Because Brandon is very good at informing us if there are any problems"
peter J.
forest, ontario
trevor M.
london, ontario
heidi R.
woodstock, ontario
"Every time one of the service employees came to the house they were courteous and friendly, they always cleaned up the work space and went above and beyond to be helpful with the project."
rev white W.
london, ontario
"Pleasant, efficient, generally knowledgeable."
barry S.
london, ontario
penny G.
london, ontario
"Craig took his time and corrected issues that no one else found but were existing. I.e. pipe wasnt on the right angle so water accumulated in the pipe. He also discovered one of the fireplace logs was at the wrong angle causing carbon."
diane M.
london, ontario
"Very professional & efficient"
ken V.
london, ontario
"Craig was informative and checked all possible reasons for the problem. He went beyond, by providing additional knowledge and advice."
john G.
london, ontario
"Marcus was courteous and was able to answer all my questions. Gave us advice on future maintenance services. However, when I go on your website, I do not see the Platinum Plus service. Does it go by another name?"
pat M.
london, ontario
"Quiet, polite and not too chatty technician. He gave me some good maintenance tips"
bosko R.
alymer, ontario
"STARTED POORLY THE FIRST REP QUIT THE SECOND WENT ON HOLIDAYS THE THIRD REP WAS GOOD"
nain C.
st thomas, ontario
"Brandon is very knowledgeable and explained to us the work he did in our furnace."
barbara M.
belmont, ontario
"He is very thorough but didn't realize his Supervisor didn't make an appointment for him to return and finish the job sooner."
john M.
london, ontario
"Solved our problem, very neat work. Arrived on time."
brian S.
london, ontario
"Quick clean answered all my questions. Nice guy"
doug M.
london, ontario
"Marcus was congenial and knowledgeable. Explained everything he did. Very good customer service."
louise S.
london, ontario
"Craig was professional and very competent."
michael L.
london, ontario
rory C.
mt. bridges, ontario
"Arrived sooner than expected, very pleasant and repaired our water leak quickly. Also very impressed with his clean-up after"
keith F.
kilworth, ontario
"Rob was very thorough and answered all questions clearly and explained thoroughly the issues leading to the maintenance problem that was being addressed."
marj P.
london, ontario
"Service could not have been better.. Servic tech very knowledgeable and friendly. I like the fact, you know the cost ahead of doing the job.thanks"
john P.
london, ontario
jefferson F.
london, ontario
"I think he did a very good and conscientious job. But we need to determine if the problem is actually fixed or not and that will take a week or so. I am optimistic."
john K.
london, ontario
"showed up on time. Clean, quick and efficient service."
karl J.
london, ontario
troy P.
london, ontario
"Friendly service"
mr schmocker S.
london, ontario
"Very friendly, thorough and did everything needed and scheduled repair part and duct cleaning as requested and needed."
james k.
london, ontario
"The best maintenance service call on a furnace that I have ever had."
eileen C.
london, ontario
"They were friendly and explained just what they were doing."
michael H.
london, ontario
"As far as I can tell you guys have taken care of all our equipments wants and needs."
larry M.
london, ontario
"1)We called, gave information regarding the problem, a Service Technician (Craig) was sent out, problem assessed, repair completed and up and running again. Great job!"
eric J.
london, ontario
marco D.
london, ontario
"Appeared to do a good job."
james M.
london, ontario
"The service started on schedule, went very smoothly, and everything was in working order. I had earlier ordered 2 filters, and these came with the technician."
doug M.
london, ontario
"on time and efficient. Explained what he was doing and any items he found."
patti L.
london, ontario
"Very good and explained what he was doing"
brian S.
london, ontario
kevin H.
london, ontario
"Prompt service , courteously delivered"
dianne W.
london, ontario
"Omar was very professional, efficient, explained everything and asked me if I had any questions and didn't rush at all"
robert W.
london, ontario
"Dan was prompt, quick, thorough, friendly. He has been here before, and it is always good to have him come."
mr mcintosh M.
london, ontario
gary C.
st thomas, ontario
"Professional, courteous, explained all work completed."
cathie P.
london, ontario
"One of the most thorough inspections I have had. A knowledgeable young man with great customer service."
ron L.
london, ontario
"Technician very tidy and careful"
paul K.
st. thomas, ontario
"Prompt and efficient"
krista B.
st thomas, ontario
"Richard is lovely and knowledgeable. But my newish combi boiler has been difficult to get working properly. I've had leaks and improper drainage and no hot water and pressure issues. All seemed good but 1/2 hour after he left no hot water. No issues at all with Roy Inch but not thrilled with my expensive Rinnai."
lyn R.
london, ontario
donna B.
london, ontario
"Timely service Appeared to be very thorough Explained the repair needed Was able to complete the job Very pleasant young man"
gary J.
london, ontario
"Excellent service techy"
carri F.
london, ontario
"Fellow who came in to look at furnace and do repairs was excellent however other staff at office werent helpful initially just kept telling us that they would contact when part came - I had to check continually and push to get someone to look into further. Once that person took over service was good"
james P.
london, ontario
mr jackson J.
windsor, ontario
"Installation was quick and neat"
mary etcher E.
dorchester, ontario
"Had an emergency. Water leak in basement. Technician arrived shortly after call. Turned off water and repaired the leaking section of pipe. Efficient. Pleasant. Left area clean and tidy."
patricia G.
london, ontario
"Personable and honest technician and salesperson."
lisa F.
london, ontario
ross R.
london, ontario
"An excellent install - very professional. Cleaned up well after."
walker E.
woodstock, ontario
richard B.
london, ontario
"The service was efficient and polite without wasting time."
gord B.
st thomas, ontario
alfred L.
london, ontario
jamie M.
london, ontario
"Omar was very professional, friendly and explained everything/answered our questions."
mary A.
belmont, ontario
"Fast, friendly and professional service!"
mona B.
london ont., ontario
"Jason is such a hard worker/when he comes I know I can count on him to do the work. so I/m very satisfied."
margaret B.
london, ontario
"Omar was very courteous, professional and timely. He explained everything that he did and what he observed."
harold C.
london, ontario
margaret L.
komoka, ontario
"Provided a great technical answers in plain and understandable english !"
gordon B.
london, ontario
"TECHNICIAN WAS ON TIME AND VERY PROFESSIONAL."
kelly M.
london, ontario
jeremiah S.
london, ontario
"Very polite. Good with our dog. Went straight to work. Answered all questions. Overall, pleasant experience."
alison B.
london, ontario
randi Y.
london, ontario
"Craig did an annual inspection last Saturday and it was the most comprehensive and informative inspection I have experienced."
ray R.
london, ontario
"excellent young man. polite, friendly, efficient, very knowledgeable"
david G.
london, ontario
"Polite and did an excellent job"
denise S.
london, ontario
"I am single so I don't feel comfortable having strangers in the house. Omar was so lovely. He quickly made me feel at ease. He was very respectful of me and my home."
susan H.
london, ontario
"Kept me informed of everything he was doing. Very respectful of my home. Very polite to me."
greg H.
london, ontario
"Omar was great! He fully explained everything he did while here. As well, I asked him for some advice regarding our gas stove,which he was happy to give to us. He also let us know that in the future, if we have any issues with our HVAC system, to call Roy Inch & we would take priority for having things looked at, over someone who is not a regular customer. Thanks Omar for informing us of that fact, as we were not aware up to that point. Great guy with a great personality! Roy Inch, you are lucky to have such a great employee :-)"
bryan H.
london, ontario
"Very thourgh good job"
john L.
st thomas, ontario
"Because"
john W.
st thomas, ontario
"Gary was veryknowledgeable and answered all our questions to our satisfication."
joseph B.
london, ontario
"Clean , neat tidy , and on time"
mike M.
london, ontario
"The technician was prompt, professional and friendly."
carol D.
london, ontario
"always happy with service provided"
amy V.
london, ontario
"Omar is an excellent tech and easy going and gets wotk fone timely. He always gives us great information and is very honest."
bob Z.
dorchester, ontario
alfred L.
london, ontario
fred T.
london, ontario
"Three cancelled Service Appointments, at the day of, causing us to endure your scheduling mix-ups.."
john K.
london, ontario
"The technician sat with us for 45 minutes to ensure the furnace ran properly. He advised that Lennox has had problems with the module 1 which was in our furnace. It stopped working about 5:30am next morning. Same technician said it was our module and replaced it costing me 601.00. Lennox knew there were issues with this module why didn't they do a recall on all furnaces with this module and why did Roy Inch not insist that Lennox replace the defective modules. If an automotive company had a defective part on a vehicle they would recall all of the units with that part and replace them with no charge to the customer. I'm disappointed that Roy Inch did not get this issue corrected."
kevin I.
st thomas, ontario
"Very thorough and pleasant"
john B.
london, ontario
lucille B.
london, ontario
"Prompt , professional in customer relationship , knowledgeable about her work ; very pleasant disposition ."
christine G.
london, ontario
"Our experience was less than, The rep was not very knowledgeable, stated our humidifier was old drum style (incorrect) stated furnace filter was old electric type (is not), his quote did not come with a book for the furnace he quoted thus no literature to refer to. His quote did not even have a model # where we could have looked up the model he was quoting. Found his humor and we hope that is what it was to be very unprofessional. Unfortunate as your company came with good recommendations. We have gone elsewhere for our furnace install and are very satisfied with the alt. company thus far."
tom J.
st thomas, ontario
"The tech was knowledgeable and very efficient as well as polite"
tammy P.
london, ontario
"Great service"
joanne G.
london, ontario
"The technician Tyson that came out was excellent in explaining everything to me and answering all my questions."
mrs ferrari F.
london, ontario
james N.
london, ontario
"Very professional, job well done."
brad C.
london, ontario
"On time, fast and courteous"
ron P.
london, ontario
"She was very knowledgable and explained everything that was going on and why it was or was not happening"
pat C.
london, ontario
"It was a second opinion visit and he solved the issue. We were very happy about that."
brandon 3.
london, ontario
"Brandon was very Knowledgeable, helpful, friendly and answered all my questions. Went out of his way to provide excellent service. Went the extra mile."
simon W.
london, ontario
"You did a good job."
marilyn L.
dorchester, ontario
"Craig was very thorough during the maintenance appointment. He answered several questions for me and offered some good advice."
paul J.
london, ontario
"Omar called before arriving, arrived during two hour appointment window time, was pleasant. Completed furnace service in a competent and efficient manner."
pam S.
st thomas, ontario
"These two service men worked very efficiently and were also very pleasant."
robert F.
london, ontario
"Wait 3 weeks to get screen and it is all scratched"
norm T.
st thomas, ontario
"They were on time, gave an accurate estimate on how long they'd be there, cleaned up great, & explained what they did & how to use the tankless heater"
keith M.
london, ontario
lonna A.
london, ontario
"Professional, thorough,expertise in service area."
dwight Z.
london, ontario
"He was honest with us and gave good suggestions to our problem"
frederick R.
london, ontario
"On time, called ahead, worked quickly and explained concerns"
john P.
london, ontario
"ROBERTO WAS POLITE, EFFICIENT, PROFESSIONAL AND HELPFUL A GREAT AMBASSADOR FOR ROY INCH"
brian S.
london, ontario
jack Z.
london, ontario
barbara B.
belmont, ontario
"Courteous representative and a quick response. However you determined my requirements were outside the scope of your business so quickly (and this is appreciated) let me know this."
stewart B.
london, ontario
"Richard knows our boiler like the back of his hand. He was efficient, friendly, courteous, and knowledgeable."
james H.
london, ontario
"Very friendly and seemed to know his job"
rebecca L.
london, ontario
"Omar seemed very knowledgeable and explained a few things to me that he was doing as he went. He gave me an overall report at the end and asked if I had any questions, which he answered. He was also very personable."
lesley R.
london, ontario
"Efficient and knowledgeable"
larry H.
london, ontario
"Great tech"
orville J.
london, ontario
"Corey seemed very confident about checking out our faulty furnace. He was also quite knowledgeable about relating to any potential further issues as well."
greg G.
london, ontario
"The technician was very friendly, efficient and helpful - had a good tip regarding our vent outside (and proximity to BBQ wrt partially blocking vent)"
anna L.
london, ontario
"Very friendly. Very professional."
robert E.
st. thomas, ontario
"Jaxon was helpful"
ben H.
london, ontario
margaret F.
london, ontario
"Jason was polite and professional"
doug L.
london, ontario
beth R.
london, ontario
ronald M.
st thomas, ontario
"Technician was knowledgeable."
christine K.
london, ontario
"Very prompt and polite."
donna K.
london, ontario
"Excellent service. Furnace fully inspected and tuned up for the season."
george D.
london, ontario
"The guy knows what he is talking about & explains what he is doing in laymen's language"
andy W.
london, ontario
"I sent in an online request on thursday and received no email confirmation or phone call. Called on friday and made an apt. For sat btw 12 and 2. Received a call fro. Plumber at 1045 and after speaking with my husband said he couldn't help and would call for a gas technician. Waited until 215 and I called in. They had no idea what was going on. Brandon came out and was great"
cindy E.
london, ontario
"Technician was courteous, friendly, and approachable."
richard S.
london, ontario
david C.
london, ontario
"Quick, gave explanations, efficient"
gina P.
london, ontario
richard B.
london, ontario
"Jason was very efficient and helpful with recommended operation tips re our gas fireplace. Look forward to seeing in spring for a/c checkup."
scott&lily D.
london, ontario
lonna A.
london, ontario
"Thorough, level of expertise."
colleen W.
dorchester, ontario
judy C.
london, ontario
"Tyson was prompt, professional, considerate, tidy, helpful and good communicator."
maria T.
london, ontario
"Everyone was friendly, courtesy and professional!"
mike V.
st thomas, ontario
"Brandon was very pleasant, knowledgeable and answered all my questions"
robert B.
london, ontario
"Brandon was very knowledgable and helpful making me understand what the issue was and how to fix it"