Roy Inch & Sons Service Experts Reviews

Average Customer Rating
4.9/5 stars based on 5,875 Reviews
rachael D.
london, ontario
"Marcus was very polite and informative as well as rspectful"
don C.
london, ontario
"Usual excellent service every year !"
mr defreitas D.
london, ontario
"Did a very through job. Able to answer all questions."
peggy C.
strathroy, ontario
mary jane E.
dorchester, ontario
"Initially, not happy. First available date for leaking hot water heater - July 25th. Wait listed. Due to a cancellation, servicemen came July 17th."
amanda C.
london, ontario
"Friendly, quick and efficient . Knowledgeable"
sandra R.
london, ontario
wade A.
london, ontario
"everyone so very professional, they answered all our questions, They sure knew what they were talking about, Explain how everything worked."
brian D.
st thomas, ontario
gord B.
st thomas, ontario
"The technician was vert professional, knowledgeable and friendly"
joe D.
london, ontario
donna K.
london, ontario
kaltha R.
london, ontario
jim C.
london, ontario
"Straightforward service call. Jason explained charges up fron and went immediately to work. Quickly identified and resolved probems and provided suggestions that we might consider in future regarding further work or replacement."
roberta G.
london, ontario
"I felt like the sales person spoke down to me and assumed I didn't know anyhting"
mary B.
london, ontario
birgit P.
london, ontario
"Professional, personalized"
fred W.
forest, ontario
"Expert service and administration."
gary E.
london, ontario
charles R.
london, ontario
"very friendly and polite"
lorne J.
london, ontario
"Matt was very friendly and professional"
jessica H.
london, ontario
brittany W.
sarnia, ontario
"Scott was vee knowledgeable and personable, and took the time to explain everything and the process he went through."
jane W.
st thomas, ontario
romano C.
london, ontario
"Good follow up and representatives showed respect in deportment."
art K.
london, ontario
murray G.
london, ontario
jennifer L.
london, ontario
"I had a call back within hours and was able to arrange a same day appointment on a Sunday."
rosina B.
st thomas, ontario
"Called Sat. Evening & they arrived within 2 & a half hours! Very happy."
dave A.
st thomas, ontario
david P.
london, ontario
"Technician explained everything well, came to the house on time, and was courteous and friendly."
nikki M.
mount bridges, ontario
"he gave me information about how to use my split properly. i appreciated the education."
anne R.
london, ontario
eric M.
london, ontario
"Very polite, answered our many,many questions, knowledgeable."
tim H.
sarnia, ontario
"They came when they could. They called before to let us know they were on their way. They were friendly and courteous. They analysed the problem and fixed it quickly."
brian S.
london, ontario
"Marcus was very helpful with answering questions, he went straight to work was extremely friendly and was very efficient."
terry H.
west lorne, ontario
"Didnt have to baby sit,just told him where everything was and he did his job"
john H.
london, ontario
"He answered all my questions and was very thorough."
romano C.
london, ontario
"We were pleased with the attitude and personality of the representative but even though our air-conditioning does work, the blower keeps on running after the air-conditioner turns off. So Monday morning we will be making a call back. Until the problem is resolved, we would rather not rate your performance."
sherri H.
london, ontario
"On time, helpful, courteous"
pauline B.
dorchester, ontario
"he came into our house, checked furnace, outside to a/c, put a new filter in and said everything was OK.....thats what we want to here!! He booked us in for next year...."
bill L.
london, ontario
kim M.
london, ontario
louise S.
london, ontario
"Craig Hern is and excellent technician, competent and very thorough."
janet S.
london, ontario
"Quality workmanship, efficient service."
jack Z.
london, ontario
carol W.
st thomas, ontario
"Marcus was very professional and provided great service and information about our A/C and the extended warrantee."
l K.
london, ontario
"Very satisfied with the service"
rick D.
london, ontario
"professional, knowledgeable and timely"
kit W.
london, ontario
"Excellent service, knowledgeable and efficient"
joanne T.
london, ontario
"Jordan and Tim were very professional in their dealings with my husband and I. All expectations were met in terms of their arrival time, work ethic, knowledge of the furnace and air conditioner they were installing and keeping their work space very tidy. They were a pleasure to have in our home. We have dealt with Roy Inch and Sons for years and have complete confidence in the employees they send to install and maintain our furnace, air conditioner and water heater. Roy Inch hires the best; thank you to all your staff."
jennifer M.
london, ontario
alan G.
st. thomas, ontario
"Fast response."
janet A.
london, ontario
"Very thorough, polite, informative, patient"
grace S.
london, ontario
"questions were answered was clean told me about my AC unit condition"
ron S.
pt stanley, ontario
nancy O.
london, ontario
"Matt was courteous, and explained all the work that he did and even did some cleaning that I had planned to do later this month."
cliff P.
london, ontario
"He was very efficient and explained things"
gayle S.
thorndale, ontario
"The service technician was very courteous, knowledgeable and efficient."
janet B.
london, ontario
"I find Matt very thorough with his inspection. He's very patient with questions and is very knowledgable."
james S.
dorchester, ontario
"I would have given a 10 but the tech arrived at 5 PM. not at the 2 to 4 scheduled time . When I tried to phone the office and ask why he was late I never got to talk to anybody so I left a message and still never heard from anybody."
nick P.
london, ontario
john C.
london, ontario
mona B.
belmont, ontario
mary woonton W.
london, ontario
james M.
st thomas, ontario
"your service man was very helpful in fixing our problem with our A/C."
andrew D.
london, ontario
"Michael was super friendly and polite. He was able to answer all my questions and provide recommendations"
daryl M.
london, ontario
beata M.
london, ontario
"Enthusiastic, cheerful, very helpful."
linda M.
london, ontario
"Very polite, excellent communication skills, on time, good efficient worker. Knew what he was doing/ knowledgeable."
maybeth H.
london, ontario
linda M.
london, ontario
"Marcus couldn't determine the cause of the furnace not starting up, but he got it to perform. He sold me a filter at a good price."
doug C.
london, ontario
"Located leak. Ordered replacement faucet."
duane G.
london, ontario
deb S.
woodstock, ontario
"He was polite, new what he was doing, fixed something I did not know was wrong."
sharon B.
london, ontario
helen M.
london, ontario
"A very thorough job was done."
phyllis K.
dorchester, ontario
al H.
london, ontario
timothy L.
london, ontario
mrs. carolyn W.
london, ontario
martin K.
ilderton, ontario
"Technician was polite and efficient. Cleaned up after each stage of work."
mr mcintosh M.
london, ontario
"The technician was professional and a good communicator."
bill R.
london, ontario
"Technician was very informative and helpful."
john L.
london, ontario
"Marcus did a great job"
doug C.
london, ontario
"booking appointment was easy to do. Craig arrived on time, was polite, courteous and answered all my questions. Total pro."
chantal G.
london, ontario
"Very friendly service tech and great at explaining things to us."
john B.
talbotville, ontario
"Professional, courteous and provided regular updates on status, timing, issues, etc."
sharon H.
london, ontario
"Jason, over the last number of years, has provided excellent service for both air conditioning, and furnace. Just last year he serviced our furnace which was not working as previously. Jason not only fixed furnace, he explained what he was going to do, suggested we go with a monthly plan which we are very happy with. He always listens and explains with patience. We discussed having our fireplace cleaned and he will do this on his October visit. I have requested that Jason be our regular technician and would recommend highly. Thank you, once again,"
lynn C.
london, ontario
"He was knowledgeable and explained things as he went. And did not leave a question un answered."
john B.
london, ontario
dave F.
forest, ontario
kimberly J.
london, ontario
"Technician was on time, friendly, and did a good job."
dr maruncic M.
london, ontario
"Efficient,mannerly informative"
dianne W.
london, ontario
"professional, took time to explain everything, on time and took the time for all measurements to make sure I got the right size air conditioner."
jason/jane S.
london, ontario
"Both techs were great"
mike M.
port stanley, ontario
"Mathew was very thorough and explained everything"
craig M.
london, ontario
"Good service"
ron J.
thorndale, ontario
"Very pleasant manor"
dimitry K.
london, ontario
"Tech was on time, courteous, thorough and answered all questions."
cynthia W.
london, ontario
"Gave us information and showed us how to use eco bee"
david A.
london, ontario
"Tech seemed to do a thorough job."
lynn K.
london, ontario
"The young man who did the work was extremely polite, efficient and helpful in explaining what the cause of the problem was. I was very impressed with him. Actually, I just checked his card and it says Tom Cruwys. I assume that is him. I had asked for cards to give to clients or friends as I was so impressed."
keith A.
london, ontario
"Because the technician worked well and did a good job!"
susan R.
london, ontario
"Problem was rectified very quickly by Jason - he was very polite & explained the problem very well"
norman P.
london, ontario
"Markus did a very good job"
norm P.
london, ontario
"Markus did a very good job"
mr laurin L.
london, ontario
"very professional and friendly"
maureen K.
london, ontario
"He was very professional and spent time discussing my options"
paul R.
london, ontario
stephen & linda A.
london, ontario
"Matt was able to come earlier than scheduled, so the office called me to arrange that. Matt was courteous and efficient, working tidily and explaining what the service entailed. He was very good natured about the fact that our street was torn up, causing him to have to park in the driveway across the street and then navigate a trench at the foot of our driveway! I appreciated his accepting this challenge with good grace."
judy&alan T.
london, ontario
"They were prompt and efficient, and spent lots of time helping us learn about new heating system"
jim R.
london, ontario
sandy H.
london, ontario
"polite courteous respectful and knowlegible"
jamie W.
st thomas, ontario
"Getting a phone call from the tech telling me his ETA is a great way to start such a service. Matt explained what he was going to do and explained results after the service was performed."
aindrea C.
london, ontario
mr parody P.
london, ontario
"Professional, courteous, knowledgeable."
mike T.
london, ontario
james A.
southwold, ontario
"Technician is very good polite and professional"
alida J.
woodstock, ontario
"Cheryl-Anne and her colleagues were very professional and they took great care to ensure that the job was done to perfection. I was very impressed and would highly recommend Roy Inch & Sons!"
paul S.
st thomas, ontario
evelyn S.
london, ontario
lorie H.
london, ontario
norm H.
london, ontario
"An excellent technician who was polite, very efficient and had a good sense of humour."
yousef Z.
london, ontario
"Very happy with service roy inch and sons provide weather its service people or at the office wonderful to work with"
mike/diane S.
london, ontario
"Matt did our regular maintenance check on the A/C on Sunday, May 23. 2 days later, the A/C stopped working. Mike came at 10:15 p.m. and replaced the capacotor, and had it working great again."
bev G.
london, ontario
"very friendly, focused and solved problem with good explanation"
ken E.
london, ontario
"Professional manner. Pleasant. Informative."
norman L.
london, ontario
"He was very friendly and professional and explained everything to me"
lorie V.
london, ontario
"Although it was a busy time & getting through on the phone was difficult, the technician still came that same day & resolved the problem in very short order"
laura D.
woodstock, ontario
"Nothing is perfect"
marilyn K.
woodstock, ontario
"Rob was very friendly, courteous and helpful. We look forward to building a professional relationship of trust in the coming years."
vickie D.
london, ontario
malcolm W.
union, ontario
"friendly professional"
jeff L.
london, ontario
"I was able to book an appointment immediately and the service tech showed up on time. He was very professional and explained everything to me. He was great."
elena C.
london, ontario
"Professional, friendly, knowledgeable."
eric L.
st thomas, ontario
"Josh knew exactly what he was going to do and went about his job to service the air conditioner ready for the summer."
roy K.
london, ontario
"the entire team presented well and were professionals in the way they dressed and performed their individual responsibilities"
jim W.
paris, ontario
karyn D.
london, ontario
"knowledgeable & respectful"
bill P.
london, ontario
"Less than 24 hour response to no a/c on a holiday weekend."
mrs vandenberg V.
london, ontario
john L.
st thomas, ontario
"He was polite, very thorough and checked all required elements"
sarah H.
london, ontario
kjeld H.
london, ontario
"Matt has excellent communication skills explaining the job he completed and what we needed for the Furnace."
mr defreitas D.
london, ontario
margaret P.
port stanley, ontario
"seemed very efficient at his job and protected with covid protection on."
juin B.
london, ontario
"mIchael was very informative"
bea K.
london, ontario
denise B.
london, ontario
"Ryan was very friendly and personable, he answered ALL my questions and was very professional. His work ethic was amazing!"
mrs simpson S.
london, ontario
"very efficient"
mark wales W.
st thomas, ontario
ann C.
london, ontario
"Lee was great, explained what he was doing and completed the job in a timely manner. Hes also very polite!"
ettie R.
london, ontario
"knowledgeable, informative and friendly"
roger W.
london, ontario
angela J.
london ontario, ontario
"Very nice and quick"
steven G.
sarnia, ontario
"Technician was punctual - gave a phone call to advise of his arrival - was very clean and informative - identified and resolved issues quickly!"
cate B.
london, ontario
"The technician took the time to explain the process involved in the assessment. Answered my questions patiently. Rob was obviously very thorough."
mary J.
london, ontario
paul N.
london, ontario
"Jason identified a potential problem with condensation running back into heating unit and performed repair to eliminate the problem."
janet A.
london, ontario
"Ryan was very helpful, knowledgeable, friendly. He gave options and suggestions but was not pushy. He was patient and polite. PS this is the 2nd time I'm sending in the survey because I got an error message the first time I sent it. Not sure if you got the first one. Ryan was wonderful."
francee E.
london, ontario
"Always friendly thorough service"
ken M.
london, ontario
jordan K.
london, ontario
michael L.
london, ontario
judy M.
st. thomas, ontario
"Polite, professional, good service from placing a call or email to the Company, to the knowledgeable Service Technician attending."
charlotte L.
london, ontario
mrs nevill N.
london, ontario
"Your technician, Matt, provided courteous, friendly, quality service. This is what I've come to expect from Roy Inch."
eileen C.
london, ontario
"Salesperson was friendly and explained my options very clearly. Workers arrived on time, were friendly and efficient and cleaned up afterwards. One small mistake - they forgot to plug the hot water tank in before they left and consequently I had no hot water by evening."
bruce P.
dorchester, ontario
"On time, very knowledgeable, tidy, very pleasant."
dorothy W.
london, ontario
"Explained in a language about how things work that I could understand. Gave me confidence that furnace & air conditioner were in good shape."
lynda F.
london, ontario
"Mix up on cleaning event, but overcome by Josh. Was supposed to be a fireplace cleaning, and a/c tune up, not a furnace cleaning. Yay Josh!"
ron H.
london, ontario
"repeat technician did a great job without any supervision needed"
donna C.
st thomas, ontario
"Josh was very pleasant, helpful and here pretty quick."
donna Z.
london, ontario
"Matthew made a point to involve me in his explanations of the work he was doing to service my furnace and air conditioner. He showed me the results of the tests and reassured me that my equipment was functioning normally. I was very impressed with him."
dave S.
st thomas, ontario
"Josh did an excellent job on cleaning my AC. He even cleaned inside below the fan motor where some leaves had gathered. He also fixed a noise caused by a vibration on the access panel. Very polite, very professional."
dianne S.
london, ontario
"Tech was happy to answer all our questions and made suggestions to us."
ann C.
london, ontario
"He did a great job, very thorough, explained what he was doing and what the problem was."
bryon tribe T.
london, ontario
anne M.
london, ontario
"The company reminded me of my appointment. Nick was very polite and finished the job to my satisfaction."
mark D.
london, ontario
"We had an issue with our Rinnai hot water and Jason ensured it was solved."
art K.
london, ontario
gary G.
london, ontario
"Courteous and answered questions Satisfactory In and out at times Specified"
mrs varnell V.
london, ontario
"Craig is a superb technician who establish excellent communications."
scott C.
london, ontario
"Jordan and Tim were pleasant, worked solidly for close to 4 hours, answered our questions, and even spent a minute to assist my neighbour, who was having some difficulty moving a heavy object."
paula G.
london, ontario
"Richard was very confident in the work he was doing. he explained our options to our satisfaction' went to fix the issue we had and in a timely manner.We very pleased with Richards quality of the work."
mrs ferrari F.
london, ontario
ron H.
ilderton, ontario
"you were here when you said you would be and performed the service work in a professional manner"
norma M.
ilderton, ontario
"Matt was kind enough to go above & beyond, by also looking at our HRV unit, which obviously had not been cleaned in a long time. He took out the filtration unit and hosed it down outside while I cleaned the rest. He was courteous, professional, thorough and efficient."
bill S.
london, ontario
"Craig's expertise and attention to detail is unsurpassed in my opinion. Also he is very polite and friendly."
dean T.
st thomas, ontario
"Mike was on time. He preformed the needed work quickly, he was very respectful of my family and our home wearing shoe covers and putting protective mats on the floor. Thanks Mike for your professionalism."
chris C.
london, ontario
"He did all he could in the time he had."
ken H.
london, ontario
"Very thorough inspection."
margaret A.
london, ontario
"No complaints"
scott W.
london, ontario
"Ryan McLean was very professional and did an excellent job to get my pipe fixed in a timely manner."
shiraz K.
st thomas, ontario
"He arrived on time and did his job very well"
ian S.
london, ontario
"Timely, efficient, helpful, communicative."
pablo/laur C.
london, ontario
"1st tech mis diagnosed problem. Spare parts expert over quoted parts trying to push for a furnace replacement. 2nd technician was superb with right diagnostic and fix"
francine V.
st thomas, ontario
"- very personable, knowledgeable - arrived ahead of schedule - great work"
nancy M.
london, ontario
"Technician was very thorough, answered all of our questions and was very friendly."
jim G.
london, ontario
"as always, excellent service, friendly techie"
dick B.
london, ontario
"0n time, polite, friendly, knowledgeable, Wore booty's in house."
robert G.
london, ontario
david A.
london, ontario
"Very knowledgeable, explained and answered all our questions"
del M.
london, ontario
john W.
london, ontario
norman J.
aylmer, ontario
"Polite gentlemen, knowledgeable, accurate, thorough, respectful, patient, kind"
serbo D.
london, ontario
mehar G.
london, ontario
"your expert was very thorough in explaining his findings."
jim K.
st thomas, ontario
"This guy really knows his stuff. Jason is fast, efficient and reliable. I know when he does the job it is done to perfection. He is also very personable."
chris G.
london, ontario
"very polite and to the best of my knowledge did what needed done. I wish there was a check list like when you go to have car lube oil filter - it shows what was checked. I had 3 AC service calls in 2 days at 3 locations and the process was different each time. had 2 appointments back to back, same neighborhood. Matthew after finishing 124 Irving said he would meet me at 190 Mark, 45 minutes later I called him to see where he had gotten to - called away to another site - wasted my time. called office, they had Nicholas right there."
kerry N.
london, ontario
"Friendly and good service."
bill A.
london, ontario
isolde S.
london, ontario
"Very nice pleasant young man. There were no issues."
sumit Y.
london, ontario
"I got the Mitsubishi Heat pump installed at my property and the unit was installed with Mitsubishi thermostats. Its been more than a year and I complained around 6-7 times that my heat pump is malfunctioning all the times. Its not shutting off and on on desired temperatures and keeps on running. My experience with Roy inch was pretty bad and I will never ever do any business again."
tiena and norman J.
aylmer, ontario
"Murray presented the products clearly to help us make our choice. Very polite gentleman. Tim and Jordan dismantled and installed the equipment quickly and showed total respect for us and our home. Jordan patiently walked me through the operation of the furnace and the technology of the wifi thermostat."
dwight B.
london, ontario
doug D.
london, ontario
"Craig has been here before and we asked specifically for him as he is quite familiar with our sytems. He does a fine job!"
linda N.
london, ontario
john shaw S.
london, ontario
"We had a small leak in the laundry room. When I called, Patricia told me that she had two crews who could respond between 4 and 6 pm but Gregory called within a few minutes to say he was on his way. It was not an easy fix as the symptoms were not the usual and he had to do some sleuthing but eventually arrived at a solution."
allan S.
london, ontario
"He was friendly, answered all my questions, wore his botties, as it was a wet day. Completed the inspection and made changes when necessary. Nice Man."
dorothy F.
london, ontario
"They arrived at at appointed time and was very friendly and helpful to my questions."
kaitlyn K.
london, ontario
"Guys were friendly and i felt comfortable with them in my home, however i was shocked at the lack of clean up after the service. There was 8 in of copper pipe left on my floor, multiple screws, copper wiring and what looked like welding beads/spatter?? very unprofessional and not the level of service i would expect from the Roy Inch company. Please ensure your crew has a broom/dustbuster in their truck and uses it post installation."
brian D.
london, ontario
naomi R.
london, ontario
"It was a thorough visit and he found no issues. I feel confident he knew what he was doing."
miranda D.
st thomas, ontario
"Mike explained everything he was doing and gave tips on how to maximize our AC unit"
jack P.
forest, ontario
"We have been service by Richard Scott for many years and have found him very good and very knowledgeable about his work."
john C.
london, ontario
tammy R.
melbourne, ontario
"Our plumbing has been backed up since we first reached out to you! Ryan came on the first visit and it seemed things were running smoothly again. However within 2 weeks we found ourselves back in the same situation. We reached out again, someone came out but they were not able to assist at that time. We were told we had to wait another 2 weeks for someone to come out and have a look as the work we need is extensive. We have 4 kids...we are not able to do laundry, shower, do the dishes, or flush the toilet. Waiting another 2 weeks is an eternity for a family of 6, and during a lock down. :("
steve C.
london, ontario
"Rob was very good at his job...provided excellent service"
gina P.
london, ontario
"Mike was very friendly and professional. He explained what he was doing every step of the way and kept me in the loop. As an added note, it turned out that my son had an exam to write at the same time Mike was to come out. My son was going to be writing his exam online in the basement near where Mike would be walking back and forth. Both the receptionist at Roy Inch and Mike made it possible to schedule the appointment a little later in the day to accommodate my son with the writing of his exam. We were both appreciative of the gesture."
john S.
london, ontario
"Nicholas was very helpful in answering questions and explaining things. I believe him to have done a thorough job."
felix M.
london, ontario
elizabeth S.
london, ontario
"Timely arrival, efficient service and good advice."
christine D.
london, ontario
"Tom was very efficient., very informative. So very happy with the service."
robert B.
london, ontario
"Careful thorough followed Covid rules, Made realistic suggestions to improve drain setup to minimize clogging issue Kept us updated on cost issues Overall very complete repair"
sarah D.
st thomas, ontario
"Great service, knowledgeable tech"
susan G.
london, ontario
bryan H.
london, ontario
shirley L.
london, ontario
"quiet - polite. Knowledgeable-"
william moorsel M.
london, ontario
"He got it working and was very nice"
bob Z.
london, ontario
duncan M.
london, ontario
debra M.
mount elgin, ontario
"Very professional Very informative"
jack P.
ingersoll, ontario
ian A.
london, ontario
"Richard was great. He was courteous and ensured all our questions were answered."
chris G.
london, ontario
patrick S.
london, ontario
"We were happy with the service of the AC and the Merv 16 filter being broght to exchange, and with Michael's personality. He was creative in getting his hose to hook up to our sink inside, since our outdoor tap had been removed temporarily during construction. It was a slight oversight that the window was left open and let critters in, though I (Jennifer) was able to see & fix this after he left. Overall we were very happy other than this window being stuck open."
william R.
london, ontario
"Service was prompt and time was allowed to discuss ways to make the system to run better."
colleen W.
dorchester, ontario
"still awaiting clarification on billing and warranty coverage"
mr turnbull T.
london, ontario
troy P.
london, ontario
"Josh was very friendly, personable and communicated what he was doing very well. He found a faulty coil on my A/C unit and replaced it without prompting."
will H.
london, ontario
"Great service, professional, kind and educational"
joan O.
london, ontario
"Did a thorough and complete job on maintenance servicing of three units Furnace, A/C Hrv"
bill/jacqu D.
ailsa craig, ontario
"We have NEVER had this hot of water since they put the tank in NEW several months ago"
john H.
london, ontario
"Efficient polite got right on to task."
marysue F.
london, ontario
"Josh told me he was reviewing my service record and noticed I had John here in the past to quote me a new AC unit. Did i get the AC unit replaced. I explained No didn't. I got two other furnace/AC service companies to come take a look. Each of them including John at Roy Inch told me i needed to spend $8K on a new unit. A friend of mine owns a construction company and deals with another furnace AC supplier. he sent that man over who took the lid off my AC unit and noticed i had a loose wire. He fixed the loose wire and my AC has been running just fie for the past two summers. at the same time I was receiving numerous phone calls from Mary in customer service at Roy Inch begging me to give her another chance to quote on a new AC Unit. I did call Mary back and told her my AC unit had been fixed by connecting a lose wire. She yelled at me about my Luck and slammed the phone down. Josh listened to my story and provided my service appointment at N/C. TU"
belinda H.
london, ontario
"prompt service. presented information clearly. answered all questions. conducted themselves professionally."
shirley H.
london, ontario
"10 all the way great service thanks"
ken A.
london, ontario
"Prompt arrival. Interest in serving customer. Professional and polite. Expertise in their field. A pleasure to deal with both Luke and Robert."
marsha A.
london, ontario
"I can always depend on the techs to explain what they are doing to my furnace or A/C..and why!"
joanne J.
st thomas, ontario
"Plumber was very helpful and pleasant"
judith K.
london, ontario
"Knowledgeable. Problem solves very well"
della M.
london, ontario
"Nice person to deal with and answered all my questions"
pia O.
london, ontario
mathew M.
london, ontario
bernadette W.
london, ontario
"Very satisfied with plumbing work done. However, ceiling tile was not put back. Light in garage was left on. A very pleasant, polite technician ??"
ray C.
london, ontario
"Matthew was courteous, efficient and answered questions to my satisfaction."
erin K.
st thomas, ontario
"Ryan was amazing. He was informative, and thorough. Completed the work quickly and was thoughtful about setting up future assistance for more plumbing work."
sophia L.
london, ontario
"Craig has been our service technician for several years and is always courteous, prompt, and good at his job."
mark D.
london, ontario
"Very personable and took the time to explain things and provide advice around a/c use in the summer"
evelyn M.
aylmer, ontario
"On time.Efficient and explains everything ."
bill E.
london, ontario
"Exceptional service"
tom B.
st. thomas, ontario
"Everything I needed was explained to me"
bethany M.
london, ontario
"All of the service technicians and customer service reps we have dealt with have been amazing. Everyone was polite, courteous, knowledgeable and overall really great to deal with. After our appointment, both my husband and I reflected on the great employees there are at Roy Inch, and how each experience we have had so far has been an enjoyable one. Please pass along our thank yous to everyone who has served us so far!"
robert T.
lambton shores, ontario
"technician was capable and personable"
justin F.
london, ontario
ross W.
london, ontario
"Roy Inch has serviced my needs since 1973. Stay doing what you are doing."
margarida P.
london, ontario
"The only complain I really have is how expensive it was: $155 for pilot cleaning on a tankless water heater and $99 to come to the door. I understand the $99, but the $155 for 15 minute work, with no parts replaced is steep. $287 (including tax) is just a bit much."
kevin H.
london, ontario
"She isn't as good as Brandon. But then, who could be? Let me know she was coming from the opposite side of the city. But still arrive shortly after. Didn't smack her head on my century old hand dug basement. Figured she knew what she was doing when she looked over the old inspect stickers, popped open the back right away, sat down on her vac and started looking at stuff. No time wasted. i got my instructions and left. Steph offered operation details, future appointments and stuff i should buy. i am all set for next winter. Or this spring as its working out. And if she is ever paying her Roger's bill at Hyde Park, she should look for the tall guy her age covered in dog fur. My son is a Husky owner too"
stephen G.
st.thomas, ontario
"Nick was very pleasant and on time. He completed his work quickly and efficiently. He is very professional"
gerry W.
london, ontario
"Brandon was on time and explained everything that was doing to the furnace and A/C. Very professional but also friendly & helpful."
ken mel butler B.
london, ontario
"Matt took great care in servicing our furnace and A/C and answered our questions."
barry H.
ilderton, ontario
"Polite and answered our questions so we could understand"
catherine B.
london, ontario
"The employees where great to deal with, they all worked perfect together, they explained everything in full detail."
derwin L.
london, ontario
"The technician arrived within a timely timeframe, was knowledgeable and resolved our issue quickly and to our satisfaction."
tom W.
london, ontario
"ARRIVED ON TIME AND SET RIGHT TO WORK. SEEMED COMPETENT IN WHAT HE WAS DOING. CLEANED OUT COMPRESSOR UNIT. LEFT EVERYTHING IN GOOD ORDER, ARRANGED FOR FURNACE INSPECTION IN THE FALL"
janet S.
st thomas, ontario
"100"
janet S.
st thomas, ontario
"Brandon did an excellent job of explaining things to me re our HRV and airconditioner"
michael M.
london, ontario
"Matt did a great job.Most helpful in explaining all matters as I have just moved into this new house"
jeremiah M.
london, ontario
"Sales guy Scott Parker was highly experienced and professional and one of the main reasons we chose Roy inch besides the great price."
mr macdonnell M.
port stanley, ontario
"Brandon was a great technician. Service was efficient, conscientious, and personable."
joanne A.
london, ontario
"Marcus arrived on time with an advanced call. He was professional, courteous and friendly and knowledgeable!"
richard B.
london, ontario
"Reasonably quick efficient and friendly."
freddy M.
london, ontario
"Professional presentation and installation"
isolde S.
london, ontario
"He knew what we needed and was very nice and professional"
lesley W.
london, ontario
walker E.
woodstock, ontario
"Fantastic group of people to work with"
ken E.
london, ontario
"The technician was polite, professional, pleasant, and extremely knowledgeable. He explained concepts clearly. He wore a mask and kept his distance. We would not hesitate to have him service our system in the future."
chris B.
london, ontario
"Got called asked if I would like earlier than scheduled routine maintenance. Service tech was a good guy."
jennifer B.
london, ontario
"Phone call just prior to service appointment appreciated. Technician was very helpful and thorough. An all round good experience."
sarah I.
london, ontario
"Brandon explained more about out new Ecobee thermostat (installed last July) and diagnosed a problem with how the humidifier was set up. He was knowledgeable about the system and how it works and provided us with more information."
frederick R.
london, ontario
"Matt arrived on time and did his work."
ray M.
london, ontario
"Tech. Very knowledgeable, explain what he was doing, made sure we understood"
joyce M.
london, ontario
toni O.
london, ontario
"Nice courteous technician. Didnt mind Keaton, the pug, wanting pets."
karen B.
delaware, ontario
rick M.
london, ontario
"Very attentive technician who explained what he was doing."
betty wilson W.
komoka, ontario
"Very pleasant technician. Very respectful. Covered outdoor shoes and kept mask on and explained what he was doing along the way"
lynn M.
woodstock, ontario
mr larden L.
london, ontario
", well mannered, knew his stuff, speedy, great attitude"
aby A.
london, ontario
donna J.
london, ontario
"The tech provided excellent information and was thorough."
james H.
london, ontario
"Very polite, respected the Covid restrictions, and was able to give us information on the furnace inspection."
joanne V.
london, ontario
"He was very polite and answered my questions."
rose S.
aylmer, ontario
"Greg and/or Roy Inch has not yet communicated with us after this service call to let us know their findings. We are having on-going problems with our water purification equipment that we purchased from Roy Inch over one year ago. We asked for this service call because the system is still not functioning properly. Steve and Greg are trying to figure out our water issues, and we appreciate that...we think Excalibur has some issues with their diagnosis and equipment, but we trust one day it will all be great! We would just like to know how this last service went."
tracy D.
london, ontario
"Craig was very thorough and polite."
gary E.
london, ontario
"The tech, Brandon Inch, was an outstanding ambassador for your company. He was friendly, open-minded, thorough in his analysis of the problem, quickly analyzed the cause of the issue and just as quickly resolved it."
josephine F.
london, ontario
john M.
london, ontario
"She was very professional. Took her time .took top off ac and clean all insde and spray wash to."
cynthia B.
london, ontario
"Prompt, curtious service with added advice"
mary G.
grand bend, ontario
"Richard was very efficient & clean"
marilyn S.
st thomas, ontario
"Tech explained everything. Had a good conversation with him with my mask on"
sarah D.
st thomas, ontario
"Stephanie was excellent- friendly, knowledgeable and efficient"
susan R.
london, ontario
"Roy Inch & Sons is a very reliable company that hires & trains their employees exceedingly well I was very satisfied with the installation of my new air conditioner & have been a long time customer Excellent installation by Jordan & Tim"
james M.
london, ontario
michelle M.
london, ontario
"The receptionist was fantastic, very friendly and helpful. When the technician arrived he was professional and helpful. Answered all my question and solved all my issues."
richard L.
london, ontario
fred T.
london, ontario
"Matt arrived as stated, went thru the process efficiently and cleaned up after. Also offered some advice and even cleaned the AC Cover for me.."
linda H.
london, ontario
"Good service, technician was on time & explained maintenance provided"
tom P.
london, ontario
"quick service and provided recommendations about future equipment replacement"
nancy H.
london, ontario
"nobody is perfect"
tammy R.
melbourne , ontario
"Customer Service was great from the moment they answered the phone. They showed up quick when nobody else would come and Ryan McLean was extremely friendly and willing to listen to our issues before going straight to work. He was able to solve our issues and answered all of our questions. Thanks again Ryan!!!"
jennifer A.
london, ontario
michele C.
london, ontario
"he arrived on time, was pleasant"
juliano F.
london, ontario
"4* for sale's consultant - needs improvement on timing, scheduling and Q & A. (i think waiting one month for installation of one water softener is not fair and also its foul play somewhere. 10* for plumbers - they were absolutely awesome and well representative of the company."
stephanie O.
london, ontario
"Mike is very friendly and was quite willing to explain everything that needed to be done, taking no short-cuts he fixed a few things that have been wrong with our furnace, since the original install 10 yrs ago."
bob A.
london, ontario
"Arrival was less than after setting the appointment"
rocky C.
london, ontario
"Great service"
michael B.
london, ontario
"Technician arrived on time, did thorough work, asked for what he needed at the beginning of his visit and carried on very well. Good explanation of the status of our air-conditioning unit (20+ years old but so far in good shape)"
james N.
london, ontario
"Excellent work"
jack H.
st thomas, ontario
"Very skilled, thorough and politr"
maryann S.
london, ontario
"He went over and above"
selina C.
london, ontario
"Arrived on time. Cleaned up. Reviewed new equipment and function."
paul S.
london, ontario
"I think the guy was Todd. He explained, in layman's terms, how everything worked and potential issues. I really appreciated that he took the time to educate me on the systems and functionality."
joanne G.
london, ontario
tri N.
london, ontario
"Explain and answer questions very clearly and thoroughly."
rodney S.
london, ontario
"Your Tech was very personable and informative"
stewart M.
london, ontario
don B.
london, ontario
ron B.
shedden, ontario
"The service tech arrived on time, was polite and spent what appeared to be plenty of time to do his job. Upon completing the work he explained what was needed and provided an explanation in regard to solving the problem."
alida J.
woodstock, ontario
"Cheryl-Ann is simply one of the best sales people I have ever met! She warm and kind and trustworthy, and she goes the extra mile to make sure that the customer is well looked after and that their needs are met."
sherri S.
london, ontario
"Very professional staff, on the phone and at the house. Courteous and knowledgeable."
stephen S.
london, ontario
ettie R.
london, ontario
"Technician was very professional, through and polite. Taking the time to explain what the problem was."
gilbert O.
london, ontario
"The technician was on time and professional."
sylvain T.
london, ontario
"Friendly and explained things thoroughly. Very professional"
stacey W.
london, ontario
"Matt was absolutely wonderful. Very thorough, detailed, patient and I could tell he had the experience I was looking for."
elizabeth G.
london, ontario
"Nick was very thorough and answered all questions asked."
ninian M.
london, ontario
"Ryan McLean is efficient and pleasant."
gayle S.
thorndale, ontario
"The service tech explained things clearly and aviso gave good advice about the care and maintenance of the furnace."
greg S.
london, ontario
"Stephanie serviced my air conditioner. She gave me thorough feedback and carried out the service in an efficient and professional manner once again."
tom J.
st thomas, ontario
"The technician was here when he said he would and I was please at how quickly inches came to help us"
malti P.
london, ontario
"He seems to know what he was doing. He was polite. Professional and friendly. He came on time."
david B.
london, ontario
"I think Josh is good ay what he does"
brian H.
st.thomas, ontario
"Great service and friendly guys. Explained everything well. Expensive for a simple drain replacement and why the $99 charge for a repeat customer?"
brian D.
st thomas, ontario
"Josh was able to fix the problem with the furnace. Rob tried his best but was unable to solve problem."
paul S.
london, ontario
"had a call to adjust my scheduled maintenance - to Thursday -- and technician was on time, professional and pleasant and liked my dogs"
gail B.
london, ontario
"On time, friendly, respectful of our home and keeping a distance (covid safety)"
jenn G.
melbourne, ontario
"They were quick! Furnace is fixed and the price wasnt bad."
jerry S.
london, ontario
"Excellent detailed work and answered questions with easily understood answers."
bernadette W.
london, ontario
"Technician (sorry, I forgot her name) was knowledgeable, courteous, accommodating."
kevin B.
st thomas, ontario
nick B.
poplar hill, ontario
elizabeth F.
london, ontario
susan S.
london, ontario
mr harris H.
london, ontario
"Craig as always was incredibly friendly, professional, and as always my questions about my system were answered. I always learn something new each maintenance call which is really appreciated. Really appreciated the call from the store to ask about moving the appointment up for the day as well."
sandra S.
woodstock, ontario
"The sales rep and the installation team were very professional and explained everything to us clearly and in layman's terms."
ernst H.
port stanley, ontario
susie W.
london, ontario
walt H.
st thomas, ontario
robert F.
london, ontario
"Josh arrived in the time he said. He took the time to explain what he was doing on each part of the service he did Very nice young man. Thank you Josh"